We are always a phone call away. If you ever have any questions relating to the advice provided, we will always ensure you have the support you need to ensure the fees being charged based on our advice is correct. Our policy is, if you call our office you will always be contacted the same day, as we understand the importance of not only the emotional journey, but feeling comforted that you are on the right track. We don’t charge anything additionally to ensure your peace of mind.
STEP 5: Admission into aged care
You will use Beacon’s advice and strategies, to help navigate the fees and costs with the aged care provider of your choice.
Beacon’s advisors can assist with any financial queries that the aged care provider may have relating to your financial situation.
We can check your Residential Aged Care agreement to ensure that it meets the financial requirements we provided to you and alert you to any discrepancies in this.
STEP 4: Formal written statement of advice
Within 4 business days of meeting, you will receive a formal written statement of advice (via both email and mail) covering the options and advice that was discussed in the meeting with a clear path of next steps to move forward with your chosen aged care facility.
STEP 3: Post Meeting
Following on from the meeting, if you have a chosen aged care facility, your adviser will contact that facility to ensure they understand the full financial assets and income of the resident and what the required outcomes are from the meeting in order to follow the preferred strategy. This also helps the facility to draw up Residential Aged Care agreements that reflect the advice provided.
STEP 2: Meeting WIth Our FInancial Planners
Your meeting will take about 2hrs
At the beginning of the meeting your adviser will endeavour to understand the current situation in more details
Once we have a good understanding of the current circumstances, your adviser will ask questions relating to the financial information of the loved one going into aged care.
Beacon’s Aged Care financial advisors will then assess your financial and personal circumstances and tailor financial strategies and advice specific to your needs.
Our advisors will review your assets and cash flow and help you understand your funding options available for aged care based on your individual assets and cash flow.
We will ensure that we provide you with the relevant advice to protect your financial interests and this may include strategies to maximise your pension entitlements, minimse your means tested fees or protect your assets throughout the time in care.
We provide cashflow modelling to ensure you understand the full financial picture of costs associated with aged care and then how you will afford to pay for those.
We will recommend specific government support and subsidies which may be available to you for aged care and advise you on how to access these.
We will complete the specific government forms required by you to meet your financial obligations for entry into aged care.
If your loved one is in receipt of a Centrelink Age Pension, we log onto Centrelink to confirm what assets and income are on the record.
We will provide an ACTION LIST of next steps at the end of the meeting that are required to be followed to ensure the strategies provided in the meeting are implemented.
STEP 1: Introduction and Initial Enquiry
When you contact our office, you will always speak with a specialist aged care adviser who will talk through your current situation and identify your needs to determine how Beacon can assist you.
You don’t need to be in aged care or have chosen an aged care facility before meeting with Beacon. We help you understand affordability and what options you have in order to make those decisions. We also help families that have found a facility and have been living in aged care for some time but their asset situation has changed since they first entered and they would like to know what changes to their fees will occur.
Your adviser will explain some ways in which we can assist and discuss our service and process. One you are comfortable in moving forward, the adviser will take down some details regarding your loved one and book a meeting either face to face (in a location of your choice i.e. home, aged care facility, hospital, cafe) or via video conference.
Once your meeting is booked, you will be sent an email confirmation explaining the required documentation you need to send our office prior to the meeting and have ready for the meeting in order to prepare.
Our office will contact you 48hrs prior to the meeting to ensure you have all required documentation ready for the meeting.
